SHIPPING & RETURNS
We aim to get your order to you quickly and safely - because you deserve nothing less.
UK Shipping
We offer fully tracked shipping with Royal Mail:
- Tracked 48: £3.99 (Estimated delivery: 2-3 working days)
- Tracked 24: £4.99 (Estimated delivery: 1-2 working days)
All orders are shipped within 1-2 working days. You'll receive tracking details via email once your order has been dispatched. Alternatively, you can check your order status and shipping updates by logging into your account.
Free Tracked 48 Shipping on orders over £50 and Free Tracked 24 Shipping on orders over £100.
International Shipping
We currently ship to selected international locations using Royal Mail International Tracked Services:
| Country | Shipping Cost | Estimated Delivery |
|---|---|---|
| USA | £14.00 | 5-10 working days |
| Australia | £15.00 | 7-14 working days |
| Ireland | £11.00 | 3-7 working days |
| Canada | £16.00 | 5-10 working days |
| France | £12.00 | 3-7 working days |
| Germany | £11.00 | 3-7 working days |
| Italy | £12.00 | 3-7 working days |
| Netherlands | £12.00 | 3-7 working days |
| Spain | £12.00 | 3-7 working days |
As a small UK-based brand, we currently use Royal Mail International Tracked - the most affordable, reliable option available to us right now. We're always looking for ways to reduce shipping costs as we grow!
Returns or Faulty Items:
Due to hygiene reasons, we do not except returns or exchanges on earrings. Please make sure you have read product descriptions carefully before placing an order.
However, if your order arrives damaged or faulty, we'll make it right.
If your order arrives damaged or faulty, please email us at hey@luciamiajewellery.com within 48 hours of delivery with:
- Your name and order number
- Clear photos of the item and packaging
Once approved, we will send you a replacement or refund, depending on stock availability.
We’re a small brand and every order means the world - thank you for understanding our policy and supporting us!